Refund & Exchange Policy
We want you to love your purchase! If you're not fully satisfied, here's our policy for mattress and bedding accessories:
Bedding Accessories
Return & Exchange: You can return and exchange bedding accessories within 14 days of your purchase.
Beyond 14 Days: Unfortunately, we cannot accept returns and exchanges after 14 days.
Condition: Items must be unused and in original packaging.
We want you to experience the perfect night’s sleep! That's why we offer a 30-Night Comfort Guarantee for all our mattresses.
Mattresses
Try it for 30 Nights: Sleep on your new mattress for at least 14 nights to allow your body to adjust. If you're not satisfied by the end of 30 nights, you can return and exchange it.
Return and Exchange: If your mattress isn’t providing the comfort you expected, you can return and exchange it within the 30-night window.
Condition: The mattress must be in good condition with no stains, damage, or excessive wear to qualify for a return or exchange. If there is any damage or stains on the product, we reserve the right to refuse the return. Additionally, please note that custom-ordered mattresses, including those in non-standard sizes, are not eligible for return and exchange
Any further issues or concerns, you can contacts us at +971 6 740 7264 or email us at info@silentnight.ae